Return & Refund Policy

At VAKYZO, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• In the same condition in which you received it;

• Unused, unworn, and undamaged;

• In its original packaging, whenever applicable;

• Accompanied by proof of purchase or order confirmation.

To request a return, please contact us at:

support@vakyzo.com

Please do not send any product back without contacting us first. Returns sent without prior authorization may not be accepted.

Our customer support hours are 8:00 AM to 8:00 PM.

Return Instructions

After your return request is approved, our customer support team will provide you with the appropriate return instructions and, when applicable, the return address.

Please do not return products to the address shown on the original package unless our customer support team specifically instructs you to do so.

The return location may vary depending on the product and fulfillment location.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, contact us at support@vakyzo.com as soon as possible.

Please include:

• Your order number;

• A description of the issue;

• Clear photos or videos showing the product and the problem.

Once the issue is reviewed and approved, we may provide a replacement, refund, or another appropriate solution at no additional cost to you.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, VAKYZO will cover the applicable return shipping costs when a physical return is required.

If you are returning an item because you changed your mind, ordered the wrong size or variation, or no longer want the product, the customer may be responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the refund is related to an error on our part or otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that although we process approved refunds as quickly as possible, your bank, credit card company, or payment provider may require additional business days to post the refund to your account.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@vakyzo.com.

We will make every reasonable effort to cancel your order before it is processed or shipped.

However, once an order has entered processing or has already been shipped, we may not be able to cancel it. In that case, you may request a return after receiving your order in accordance with this policy.

If VAKYZO is unable to ship your order within the promised timeframe, we will handle cancellations, delays, and applicable refunds in accordance with applicable consumer protection laws.

Orders Not Received

If your tracking information indicates that your order is still in transit beyond the estimated delivery timeframe, please contact us at support@vakyzo.com so we can investigate the shipment.

If a package is confirmed as lost in transit, we may provide a replacement or refund after reviewing the case.

If tracking shows that the package was delivered but you cannot locate it, please first:

• Check around your property and delivery location;

• Check with household members or neighbors;

• Contact the shipping carrier.

After completing these steps, contact us and we will assist you with the available options.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us immediately at support@vakyzo.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

VAKYZO is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

Non-Returnable Items

Certain types of products may not be eligible for return, including:

• Personalized or custom-made products;

• Personal care or hygiene products that have been opened or used;

• Products that cannot be returned for health or sanitary reasons after opening;

• Gift cards;

• Items marked as final sale, when clearly disclosed before purchase;

• Products damaged due to misuse, improper handling, or normal wear and tear.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different product, size, or variation is to contact us at support@vakyzo.com.

Depending on the circumstances, we may ask you to return the original item and place a new order after the return has been approved.

Refused or Unclaimed Packages

Packages that are refused, unclaimed, or returned because of an incorrect or incomplete address may be subject to shipping and handling deductions from the refund when permitted by law.

Fraudulent Claims

VAKYZO reserves the right to deny return or refund requests that reasonably appear to involve fraud, abuse, manipulation, or repeated misuse of our return policy.

This does not affect any rights available to customers under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns, refunds, cancellations, or your order, please contact our customer support team:

VAKYZO
Email: support@vakyzo.com
Customer Support Hours: 8:00 AM – 8:00 PM

We are committed to providing a fair and reliable shopping experience for every VAKYZO customer.